Learn to get more from your reviews
Practical guides and clear explanations to help you collect, show and learn from reviews.
How to reply to a bad review (for businesses)
A calm, useful reply often matters more than the review itself.
Read the guideYour first week, step by step
Three things to do first to get reviews coming in.
Set up your profile
Logo, details and opening hours.
Day 1Send first invitations
Connect your store or upload a list.
Day 2Add a widget
Show reviews on your website.
Day 3
Guides and explanations
How to reply to a bad review (for businesses)
A calm, useful reply often matters more than the review itself.
OpenWhat proof badges mean on a review
Every badge says exactly how a review was checked.
OpenHow reviews work on Proofwell
Who can review, how reviews are checked and what businesses can and can't do.
OpenHelp centre
Step-by-step answers about accounts, reviews and profiles.
OpenProof badges explained
What Transaction-verified, Invited and the other badges mean.
OpenHow ProofScore works
The published method behind every business's score.
OpenGuidelines for businesses
How to invite, reply, report and show reviews fairly, and what happens if rules are broken.
OpenTransparency report
What we removed, why, and how fast.
OpenDeveloper docs
The REST API, webhooks and code samples.
OpenCustomer stories are coming
We only publish stories that real businesses have approved, so there are none to show yet.
Customer stories